> ## Documentation Index
> Fetch the complete documentation index at: https://docs.automationkit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# The AI Assistant

> What the AI does, how to control it, and what to expect

The AI responds to leads on your behalf. It handles the full conversation - from the first reply through booking an appointment.

## What It Can Do

| Capability            | Description                                                      |
| --------------------- | ---------------------------------------------------------------- |
| Freeform Conversation | Answers insurance questions, handles objections, qualifies leads |
| Check Availability    | Looks at your calendar and presents open time slots              |
| Book Appointments     | Books directly when a lead confirms a time                       |
| Reschedule            | Moves an existing appointment to a new time                      |
| Cancel                | Cancels an appointment and offers to reschedule                  |
| Query Appointment     | Tells a lead when their appointment is                           |

## What It Cannot Do

* Sell policies or collect payment
* Take any action for contacts who have texted STOP
* Respond when the AI is turned off for that contact

## Turning the AI On / Off

**Option 1 - Toggle in the conversation:**
Use the **"Ant Bot Is: On / Off"** toggle at the top of the conversation in your CRM.

**Option 2 - Tag:**
Add the `ai off` tag to a contact to disable the AI. Remove it to re-enable.

<Tip>
  If you're supplementing the conversation - offering extra times, adding context - leave the AI on. If you're taking over completely, turn it off. See [AI On / Off](/managing/ai-on-off) for more guidance.
</Tip>

## Left on Read

If the AI sends a message and the lead doesn't reply, it follows up automatically:

* After 24 hours: one follow-up
* After another 24 hours: a second follow-up

After that, the AI stops until the lead responds.

## Agent Notifications

You'll receive an SMS notification on your phone whenever the AI books, or cancels an appointment. These come from your CRM automatically - no setup needed.