If you miss a call from a lead, the system automatically sends them a text. This keeps the conversation going even when you can’t pick up.To customize the message:Go to Settings → Phone System → Voice → Voicemail and Missed Call Text Back → Missed Call Text Back → Customize
Snippets are pre-written SMS and email messages that you can quickly insert into conversations. They’re used by the system in workflows, but you can also use them manually when chatting with a lead.To find them:Go to Marketing → Snippets
We recommend not editing snippets unless you know what you’re doing. Many are tied to automated workflows and changing the wording can affect how the system behaves.
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